Contacting us between 5 – 7 November 2024
We are not able to deal with any phone enquiries on the days of the tax exams (including voicemail messages). This is because we need to prioritise responding to exam related emails and this takes all our resources. If your query relates to the exams taking place that day (please make it clear in the subject line) it will be answered as a high priority and as soon after receipt as possible. Our inbox is constantly monitored during the exams. As explained in your candidate email, if need to contact us, use this address: [email protected]
For any other education queries, also email [email protected] rather than calling us on exam days. Your query will be directed to the appropriate person and responded to as soon as possible but bear in mind exam related emails will be prioritised. Please do not use any other email address or your query may take longer to receive a reply.
Guidance Information for November 2024 Exams
To stay informed about any updates to the software, students are advised to review all guidance pages on our website before each exam session. The comprehensive guidance page can be found here, and a video tutorial on fetching exam papers is available here. Additionally, assistance with ending and submitting an exam can be seen through our video guidance here.
Following our analysis of the May 2024 session, most issues related to paper fetching and exam submission were attributed to unfamiliarity of the user with the operation of the exam software. Please make sure you to utilise our guidance for a smooth exam experience.
ID check before the Exam
Please note that you will be able to complete the ID check process in Exam4 up to 30 minutes before your exam start time.
You will not be able to complete it before that time.
Important information regarding use of a Mac for the November 2024 exam session – please read
For the November 2024 exam session it will not be possible for candidates to use a Mac. All candidates sitting an ATT paper remotely will need to use a PC or laptop with Windows installed.
Candidate Instructions
Candidate instructions for the November 2024 exams have now been sent out. Please check all available folders in your inbox if you believe you have not received this e-mail. If you are still unable to locate your candidate instructions then please contact us.
Remote CBE availability for Mac users using the MacOS 15 (Sequoia) operating system
It will not be possible, at this present time, for students using a Mac device running the MacOS 15 (Sequoia) version of the operating system to take a CBE remotely. MacOS 15 (Sequoia) contains features that are presently incompatible with the systems designed to protect the security and integrity of the exams.
If you have booked a CBE and had planned to use a Mac running this OS, and have no access to a suitable alternative device, you will need to arrange to take your CBE at a test centre. To make this change please call Prometric’s booking team directly on +44 (0)161 868 3122. Their opening hours are 09:00 – 17:00 BST, Monday – Friday.
We do expect to be able to resolve this issue in the medium term but present estimates are that it is unlikely to be resolved before mid-November at the earliest.
ATT Certificate Exams - Format change from 2025
From May 2025 exams there is a change to the format of the ATT Certificate exams. The two main changes are:
- There will be no short form questions
- Accounting and Law will no longer be included in the Certificate exams. These subjects will continue to be examined via the Computer Based Exams (CBEs).
Further details can be found here.
The sample paper can be found here.
Main errors made by Candidates during the previous exam sessions
See the Online Exam FAQs for information on the most common errors candidates have made with their Online exams.
Looking at what errors were made previously is the best way to prevent you making the same mistakes for your exams in 2024.