Man touching virtual screen with words projected on it including feedback, survey and opinion

HMRC research - Income Record Viewer

17 May, 2024

Do you use the Income Record Viewer? If yes, HMRC would like to hear your views about the service. If no, then HMRC would like to hear why not.

What is the Income Record Viewer?

The Income Record Viewer (IRV) allows agents to access information about their clients’ employment income including pay and tax, benefits and employment history. Subject to the agent obtaining authorisation from their client via a ‘digital handshake’, agents can use the IRV to access information that can no longer be requested on the phone.

HMRC Survey

The HMRC survey can be found here and should only take a few minutes to complete.

All answers will be confidential and anonymous.

We would be grateful if members could respond to the survey – even if they don’t use the service – so that HMRC can have a full picture of how the service is or is not working for agents.

If you have further comments you would like to share with us, please let us know on [email protected]